Terms and Conditions

Wanderlust Travel Experts Booking Terms & Conditions

Please review the following “Booking Terms and Conditions” as they contain critical information regarding your legal rights, remedies, and responsibilities. You should not proceed with any booking unless you fully comprehend and consent to these Booking Terms and Conditions. In these terms, references to “us,” “we,” and/or “our” denote the respective Wanderlust Travel Experts agent specified in your quote, tax invoice, or itinerary. References to “you” and “your” signify the customer in these Booking Terms and Conditions. By making a booking, you agree to adhere to and be legally bound by these Booking Terms and Conditions. These Booking Terms and Conditions are applicable to any bookings made with us, whether in person, over the phone, or via email. A Service Fee may be applicable, at the discretion of your Wanderlust Travel Experts agent. This Service Fee is non-refundable, non-transferable, and pertains specifically to the agreed-upon travel arrangements with your respective agent. We will rely on the authority of the person making the booking to act on behalf of any other traveller included in the booking (regardless of separate payment arrangements), and that individual will bind all such travellers to these Booking Terms and Conditions.

1. Travel Documents:

Please carefully review your travel documents, which include (but are not limited to) airline tickets, hotel vouchers, tour vouchers, or any other documents (whether electronic or otherwise) confirming arrangements with a travel service provider. These travel documents may be subject to specific conditions and restrictions, such as being non-refundable, non-changeable regarding dates, and potentially subject to cancellation or other fees. They are non-transferable to other individuals for use.

All airline tickets must be issued in the exact name as stated in the passport or photo identity document. Tickets must be used in the sequence of segments as booked; failure to do so may result in cancellation of onward flights. Your name must match identically on your passport, visa, and other travel documents. Incorrect names may prevent use of the booking, lead to its cancellation, and result in additional change or cancellation fees. Please carefully review your travel documentation and promptly notify us of any errors in names, dates, or timings. It is your responsibility to collect all travel documents from us before your trip. Generally, travel documents will be ready for collection approximately two weeks prior to your departure, but this may vary based on your specific arrangements.

Please contact us to confirm when your travel documents will be available. Please ensure you review your travel documents thoroughly to understand baggage allowances, as these can differ between airlines and countries. Excess baggage, where permitted by your airline, can incur significant costs and remains your responsibility. We are not liable for any expenses, fees, penalties, costs, liabilities, damages, or losses associated with baggage allowances or excess baggage.

2. Visa & Passports:

All travellers must possess a valid passport for international travel, with many countries requiring passports to have at least 6 months validity beyond the return date, and some requiring a machine-readable passport. For international travel bookings, please inform us if your passport has less than 6 months validity or is not machine-readable. When assisting with international travel arrangements, we assume all travellers listed have a valid New Zealand passport meeting destination and transit requirements. If this is not accurate, please notify us promptly.

It is your responsibility to ensure your passports, visas, and re-entry permits meet the immigration and other governmental requirements. Any fines, penalties, payments, or expenses resulting from inadequate documentation are solely your responsibility (except where attributable to our fault). If you require information on visas, passports, or other travel documents for your trip, please inform us. We can provide general information on visa and passport requirements applicable to international bookings made through us. Additionally, we can obtain detailed information from an external visa advisory service provider upon request. If desired, we can assist in obtaining visas through this service, with applicable fees.

We do not guarantee the accuracy or suitability of information provided by external service providers and accept no liability for any loss or damage resulting from reliance on such information (except where attributable to our fault).

New Zealand Government advisory notices are available at www.safetravel.govt.nz.

3. Health:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel booking and ensure that you carry all necessary vaccination documentation. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.

In relation to the COVID-19 Pandemic, travel carriers, travel operators and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination. They may also require proof of COVID-19 vaccinations. Failure to present required Covid related information may result in you being denied entry into a country.

Whether any medical requests can be accommodated, including (without limitation) access to power, refrigeration and travelling with the use of mobility aids, is subject to the travel service provider in their sole and absolute discretion, and will often depend on several factors, including (without limitation) any modes of transport and local standards at the destination. All medical requests are beyond our control. While we will include all medical requests as a file note to the travel service provider, we cannot guarantee that your request will be accommodated. It is your responsibility to follow up with the travel service provider directly either at the destination or prior to travelling where possible.

4. Disclosure of Financial Arrangements:

5. Prices:

All prices displayed are in New Zealand Dollars unless specified otherwise. Prices are subject to availability and may be revised or withdrawn before your acceptance and payment. Airfares and other prices offered by our partners can fluctuate with little or no notice, even after your booking is confirmed (due to currency fluctuations, tax adjustments, and other factors). Such price changes are beyond our control, and you will be responsible for any increases.

Many airlines now apply surcharges to travel costs, which may vary between the time of booking and full payment. You will be responsible for any increases in these surcharges.

Government or local authorities may impose new taxes or change existing ones after you have paid in full, which you will be required to pay directly to the travel supplier, tax authority, or to us if collected. If additional taxes or charges need to be collected from you, we will do so before your departure.

6. Travel Insurance & activies during your trip:

We highly recommend purchasing travel insurance when you make your travel arrangements. It’s important to ensure that your insurance coverage adequately meets your potential needs, including medical expenses for sickness or injury during your trip, coverage for non-refundable items, loss or damage to your belongings, and activities such as cruises, snow sports, adventure sports, and other high-risk activities. Please note that your travel insurance will have strict limitations and conditions, including the requirement to disclose all relevant information, including any pre-existing medical conditions.

Any rental or use of a vehicle abroad will be governed by your agreement with the rental company, and you may be responsible for any damages or violations of local laws. We strongly advise obtaining insurance for any rental vehicles.

When making a booking with us, you may be required to pay a deposit, the amount of which will be communicated to you. Unless otherwise specified by the Consumer Guarantees Act, all deposits are non-refundable in cases of changes of mind or cancellations by you, or if the terms and conditions of the travel service provider indicate that deposits are non-refundable. If your deposit is refundable, this is contingent upon us receiving the funds from the travel service provider and/or being authorized by them to issue the refund.

A deposit secures your booking or seat, but quoted prices may fluctuate before your final payment. Final payment is typically due no later than 6 weeks before departure, unless stated otherwise, but can be due much earlier for some travel products such as but not limited to cruises and tours. Some airfares or services require full payment at the time of booking.

7. Payment:

We receive remuneration through commissions, financial incentives and other means (together, “financial arrangements”) from booking travel and travel-related products and services on your behalf with third party travel service providers. We are not required by law to disclose to you the nature or value of these financial arrangements.

8. Our Fees and cancellation charges:

Subject to your rights to refunds and remedies under the Consumer Guarantees Act, any fees for changes and cancellations applicable to your booking are detailed in your quote, tax invoice, and/or itinerary. All bookings made on your behalf are subject to the terms and conditions set by the travel service provider. For instance, if a travel service provider’s terms include a “no refund policy,” our ability to assist you will be limited to the remedies provided by the service provider, such as a travel credit they may offer.

9. Changes to travel requirements, schedules and travel services by governments or principals:

Principals or Governments may make changes without or with limited notice to routes, schedules, cancel services, or change entry, visa, health or quarantine requirement or make other decisions that impact your travel plans. If this occurs, we will work with you to minimise the impact on your travel, however Wanderlust Travel Experts are not responsible for any losses or additional costs that arise.

10. Travel service provider Change and Cancellation Fees:

Changed or cancelled bookings, regardless of the reason (including circumstances beyond your or our control), may result in travel service provider fees, which can amount to up to 100% of the booking cost, even if travel has not commenced. These fees may also apply when a booking is modified, and tickets or documents are re-issued. If we incur any liability for such fees due to a changed or cancelled booking, you agree to indemnify us for those fees.

When seeking a refund for a changed or cancelled booking for which payment has been made to the travel service provider, we will process your refund only after receiving the funds from the provider. This process may take up to 12 weeks or longer, depending on the provider’s processing time. We can issue a refund only when authorized by the travel service provider, adhering to their change or cancellation policy

11. Payments by credit card:

Credit card surcharges will apply when you pay by credit card. These may vary depending on what card you use to make the purchase with. Please contact your travel advisor for the merchant fee rate.

If you opt to store your credit card details with us, they will be securely saved and may be utilized for future transactions with us, whether agreed upon via phone or email. You have the option to remove your saved credit card details at any time.

12. Taxes:

Certain taxes are mandatory in different countries. Additionally, some airports may levy local taxes. All taxes are subject to change without prior notice. Airline taxes will be finalized and disclosed when your airline ticket is issued. Some airlines taxes are non-refundable when refunding a ticket.

13. Agency:

We act as an agent for and sell various travel-related products on behalf of transportation, accommodation, and other service providers such as airlines, coach, rail, and cruise operators, as well as wholesalers.

Our role is to facilitate travel bookings on your behalf and to arrange contracts between you and the travel service providers. While we exercise diligence in selecting reputable providers, we do not directly provide travel services and assume no liability for the services rendered by third parties.

All bookings made through us are subject to the terms and conditions, including conditions of carriage and limitations of liability, stipulated by these service providers. Upon request, we can provide you with copies of the relevant terms and conditions of service providers.

Your legal recourse concerning the provision of travel services lies with the specific provider. Unless the issue stems from our own negligence, any grievances related to the inability of a service provider to fulfil their obligations are to be directed toward that provider, not us.

14. Refunds:

We cannot issue any applicable refund to you until we have received the refunded funds from the relevant supplier. Please note that refunds from suppliers may take up to 12 weeks to process or longer, depending on the provider’s processing time. Refunds will be returned to you using the same method as the original form of payment for the booking.

15. Liability:

To the extent permitted by law, Wanderlust Travel Experts and its related bodies corporate, directors, employees, brokers, or agents do not accept any liability, whether in contract, tort, or otherwise, for any injury, damage, loss (including consequential loss), delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions, or defaults of third-party providers beyond our direct control. This includes events such as force majeure or other circumstances not preventable by reasonable diligence on our part.

In cases where our liability cannot be excluded and is lawfully limited, such liability is restricted to the remedies required under applicable law, including the Consumer Guarantees Act. This liability clause is subject to your rights under the Consumer Guarantees Act and does not intend to limit any rights you may have under this Act or the Fair-Trading Act.

16. Supplier Insolvency:

In the event a third-party provider is unable to deliver the product or service you have booked due to insolvency or external administrations, we are not obligated to reimburse you for the cost of your booking or compensate you for any resulting loss or damage. Your rights to refunds and remedies under the Consumer Guarantees Act remain applicable in such circumstances.

17. Loyalty program Membership:

When booking with one of our consultants, please provide your frequent flyer membership details or other applicable loyalty program details for inclusion in your booking. Please refer to your frequent flyer program or other loyalty program for specific membership terms. We cannot guarantee that the provider of your frequent flyer or loyalty program will credit points for your booking or provide any specific benefits, such as status credits or lounge access. It is your responsibility to confirm eligibility for any benefits and to retain all boarding passes for verification of travel if necessary.

18. Privacy Policies:

We are dedicated to safeguarding your personal information and adhere to our Privacy Policy, accessible online at http://wanderlusttravelexperts.co.nz/privacy-policy. By providing us with your personal information, you consent to the application of our Privacy Policy in how we manage your personal data, including its collection, use, and disclosure.

In specific circumstances, such as when arranging international travel on your behalf, we may disclose your personal information to overseas recipients. These recipients may include overseas travel service providers (e.g., airlines, accommodation, or tour providers) involved in your bookings. Typically, these providers will receive your personal information in the country where they deliver services or where their operations are based.

We may also disclose your personal information to our overseas related entities (including those in Australia, the USA, the UK, South Africa, Canada, India, and Hong Kong) and to service providers who assist us both within and outside of New Zealand. Generally, we only disclose your personal information to these entities and individuals to facilitate your travel bookings and enable administrative and technical services on our behalf.

When we disclose your personal information to any entity or individual (including overseas recipients), you acknowledge and agree that: (i) Regarding travel service providers or other recipients directly serving you, we are not required to ensure their compliance with New Zealand privacy laws or be accountable for their handling of your personal information. Your rights regarding their handling of your personal information are governed by the contract between you and that recipient, which may include their privacy policy. (ii) For our related entities and service providers performing services for us, we take reasonable steps to ensure their compliance with New Zealand privacy laws.

In this context, “disclose” includes transferring, sharing, sending, or otherwise making your personal information available to another person or entity.

19. Governing Law

In the event of any dispute arising from the agreement between you and your Wanderlust Travel Experts agent, as outlined by these terms and conditions or otherwise, New Zealand law will govern. You agree to submit unconditionally to the exclusive jurisdiction of the courts of New Zealand, waiving any right to contest legal action brought in those courts.

20. Acknowledgement:

You acknowledge that you are 18 years of age or older and that you comprehend and consent to the Booking Terms and Conditions and our Privacy Policy.

21. Privacy Policy

For full Wanderlust Travel Experts Limited Privacy Policy – please refer to this the Wanderlust website. LINK HERE